Gaming is for fun — not stress. qu99 believes every player deserves an enjoyable and controlled experience. On this page, find out how to build responsible gaming habits and what tools qu99 provides to support you.
Online betting and gaming can be a great source of entertainment when enjoyed responsibly. However, losing control can lead to personal, family, and financial harm. Responsible gaming means keeping gaming fun — and making sure it never has a negative impact on your life.
At qu99, we believe every player should game consciously and within their own budget. The core principles of responsible gaming are: You control gaming — gaming doesn't control you.
Many players in Bangladesh start out casually, then gradually find themselves spending more time and money. Staying alert and setting personal limits is the most effective strategy. qu99 provides a range of tools to help you establish and maintain those limits.
Gaming is for entertainment only — it should never be seen as an alternative source of income. Avoid chasing losses by placing more bets in hopes of winning back money.
Building responsible gaming habits benefits both you and your family. Keep track of how much time and money you spend, and take breaks when needed. This is not a sign of weakness — it shows self-awareness.
Several effective tools are available directly in your account settings to help you play safely and responsibly on the qu99 platform.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, further deposits will be automatically blocked.
Set a maximum duration for each gaming session in advance. Once the time is up, the platform will automatically warn you or log you out.
Set a limit on how much you can lose before betting is stopped. This protects you from significant losses.
Temporarily suspend your account for anywhere between 24 hours and 6 weeks. You won't be able to log in or make deposits during this period.
Option to close your account on a long-term or permanent basis. All access is completely suspended for the chosen duration.
Review your weekly or monthly gaming history, total spending, and time played to analyze your own habits.
Log in to your account and navigate to Settings → Responsible Gaming. From there you can activate any tool. Lowering a limit takes effect immediately, while increasing a limit is subject to a 24–72 hour cooling-off period.
The most effective way to game responsibly is to set your own limits from the start. qu99 offers a range of limit-setting options to help you do just that.
| Limit Type | Description | Applicable Period | Change |
|---|---|---|---|
| Deposit Limit | Maximum Deposit Limit for a Set Period | Daily / Weekly / Monthly | 72-hour cooling-off |
| Bet Limit | Maximum bet amount per round | Per Bet | 24-hour cooling-off |
| Loss Limit | Maximum loss limit per period | Daily / Weekly / Monthly | 72-hour cooling-off |
| Session Limit | Maximum duration per gaming session | Per Session | Instant |
| Break Mode | Temporary Account Break | 24 Hours – 6 Weeks | After the Break Ends |
| Self-Exclusion | Long-Term Account Closure | 6 Months – Permanent | 30-day cooling-off |
Gaming addiction develops gradually, not overnight — which is why recognizing the early signs matters. Stay alert if you notice any of the following in yourself or someone close to you.
If you notice 3 or more of the above signs in yourself, take a break immediately and contact qu99 support. Seeking professional help is a sign of courage.
Answer the following questions honestly. If most of your answers are "Yes", it may be time to review your gaming habits.
Up to 3 "Yes" answers — Stay aware and set limits. 4–6 "Yes" answers — Take a break and talk to someone. 7–8 "Yes" answers — Activate self-exclusion immediately and seek professional help.
Self-Exclusion is a feature that lets you voluntarily suspend your qu99 account for a set period. During this time, logging in, making deposits, or playing any games will not be possible.
Log in and click the profile icon in the top right corner, then select "Settings".
Click on "Responsible Gaming" from the left menu.
Choose from a 6-month, 1-year, 3-year, or permanent exclusion.
Verify your identity with a password or OTP. The exclusion will take effect immediately after confirmation.
You can reach us via live chat or at [email protected] — our team will guide you to the right sources of support.
If you attempt to open a new account while an exclusion is active, the system will automatically block it. A 30-day cooling-off period applies before reactivation after the exclusion ends.
Qu99 is strictly for players aged 18 and above. Keeping minors away from gaming is one of our top priorities.
Date of birth verification is mandatory at registration, and a national ID or passport may be requested in suspicious cases. If family members share a device, the following steps are recommended.
If you believe a minor is using qu99, please report it immediately to [email protected]. We will investigate promptly and take the necessary action.
Gaming addiction is a recognized mental health condition — there is no shame in it. Seeking help takes courage. Beyond qu99's support team, a number of professional organizations are available to assist you.
Speak with our Responsible Gaming team via live chat, available 24 hours a day, 7 days a week. Full confidentiality guaranteed.
Email us at [email protected]. We prioritize responses related to responsible gaming.
For mental health support in Bangladesh, reach out to the National Institute of Mental Health (NIMH) or a local counselor.
Let someone you trust know what you are going through. Recovery is much easier with the support of someone close than facing it alone.
We care about more than entertainment — your wellbeing matters to us
Gaming on qu99 is purely for entertainment. We always emphasize that gaming should never be used as a way to solve financial problems.
Set your own budget and time limits. qu99's tools are designed to help you stay within those limits through built-in controls.
Take regular breaks during long sessions. A rested body and mind lead to better decision-making and reduce the urge to place impulsive bets.
Regularly review your gaming habits. Use qu99's gaming history feature to build a routine of weekly check-ins.
The qu99 support team is always ready to help with any issue. Seeking professional help is not a weakness — it is a sign of self-awareness.
Be vigilant about preventing underage family members from accessing the platform. Keep your password secure.
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